Feedback Form : Eden Hair & Beauty

We would love to get your feedback as soon after your appointment as possible. Just fill in as many sections of the form as you can within 7 days of your appointment and we'll send you a voucher for a Complimentary Conditioning Treatment worth £6 to use on your next visit. Please understand that we may ANONYMOUSLY share your comments with the team, on our social media site and on our website.

FEEDBACK FORM:

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Firstname

Surname

Address Line 1

Address Line 2

Post Code

Contact Telephone Number 1

Contact Telephone Number 2

Email Address

Birthday

Where did you hear about the feedback form

BOOKING YOUR APPOINTMENT (by telephone)

How many times did the phone ring before being answered?

If it rang more than 4 times did the receptionist apologise?

Yes

Did they say:

Did they say their name?

Yes

How best describes the way in which your appointment was organised:

Was this your first visit to Eden

Yes

Date and time of your appointment (dd/mm/yyyy/hh:mi)

Name of person taking your telephone booking

If shampooed, who shampooed you

Name of Stylist / Beauty Therapist

Were you informed of our monthly offers over the phone?

Yes

Was your appointment repeated and confirmed?

Yes

Please provide us with any further comments or suggestions about your appointment

FIRST IMPRESSIONS

Which sentence best describes your entrance into the salon?

Were you shown and seated to the sofas?

Yes

Was there a seat available for you? If not where did you wait?

Were you offered a cup of tea or coffee at this initial stage?

Yes

If Yes: Was it prompt?

Yes

Were you given a biscuit or chocolate?

Yes

Was there a tray flyer?

Yes

Was everything on the tray clean?

Yes

If new to Eden, were you asked to provide your details?

Yes

Taking dust and hair into consideration, out of 10, how would you rate the cleanliness of the salon?

Were there magazines available?

Yes

If so: Was there a satisfactory choice? Were they up-to-date?

Yes

How long did you have to wait for your stylist/ beautician?

Please give any comments or suggestions on your first impressions of the salon

THE CONSULTATION

Did the Stylist / Beautician introduce themselves by name?

Yes

Did they appear to know your name?

Yes

If this was your first visit, did they shake your hand?

Yes

Where was the consultation conducted?

Please rate the stylist / beautician on how well you thought they listened to your requirements

How would you describe the advice and style suggestions they gave?

Have you had a Colour Patch Test at Eden

Yes

Did they enquire about:

Your hair colour/skin history?

Yes

The condition of your hair and scalp / skin?

Yes

Your daily home hair care / skin care routine?

Yes

Please detail any comments or suggestions for this initial consultation process

THE SHAMPOO AND CONDITIONING EXPERIENCE (If Applicable)

Were you introduced to the shampooer by name?

Yes

Were you offered a neck rest

Yes

How would you describe the temperature of the water?

Were you asked if the temperature was ok?

Yes

Did the shampooer explain what they were doing/what products they were applying?

Yes

How would you describe the pressure on application of the shampoo?

If other, please specify

Were you asked if the pressure was ok?

Yes

Were you offered Conditioning Treatment

Yes

How would you best describe the conditioning process?

Did you feel as if the products were sufficiently washed out?

Yes

How would best describe any conversation made by the shampooer?

Did the shampooer ensure that you dried where necessary?

Yes

Did the towel feel securely placed on your head?

Yes

When seated, were you offered more magazines?

Yes

If you agreed were they brought to you promptly?

Yes

Were you asked if you were comfortable?

Yes

How long did you have to wait for your stylist to return?

Again, please now make further comments and suggestions about this service

THE HAIR / BEAUTY SERVICE

Did the stylist/beautician explain what products they were using on your hair?

Yes

How would best describe any conversation made by the Stylist / Beautician?

If applicable: Were you shown the back of your hair in another mirror?

Yes

If applicable: Was any bits of hair brushed from you clothes?

Yes

Were you asked if you were happy with your hair / beauty service?

Yes

Were you shown to Reception by your stylist/ beautician?

Yes

We would really value any further comments or suggestions you could make on this service

BEING SEEN OUT

Was your bill already prepared when you got to the reception desk?

Yes

Did the Receptionist remember your name?

Yes

During the payment process, was the Receptionist:

If other, please specify

Were you asked if you wanted to rebook your appointment?

Yes

FINALLY

Would you come to Eden again? Please explain your answer below:

Would you recommend a friend to Eden? What would encourage or discourage your recommendation?

Any further comments?