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Feedback Form
We would love to get your feedback as soon after your appointment as possible. Just fill in as many sections of the form as you can within
7 days
of your appointment and we'll send you a voucher for a Complimentary Conditioning Treatment worth £6 to use on your next visit. Please understand that we may ANONYMOUSLY share your comments with the team, on our social media site and on our website.
FEEDBACK FORM:
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Firstname
*
Surname
*
Address Line 1
*
Address Line 2
Post Code
*
Contact Telephone Number 1
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Contact Telephone Number 2
Email Address
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Where did you hear about the feedback form
BOOKING YOUR APPOINTMENT (by telephone)
How many times did the phone ring before being answered?
If it rang more than 4 times did the receptionist apologise?
Yes
No
Did they say:
Please Choose One...
Good Morning/Afternoon/Evening Eden Hair Beauty
Eden Hair and Beauty
Did they say their name?
Yes
No
How best describes the way in which your appointment was organised:
Please Choose One...
My appointment was quickly found at a time most convenient for me
The Receptionist suggested alternative appointments and we came to an agreement
The Receptionist had difficulty finding an appointment for me
Was this your first visit to Eden
Yes
No
Date and time of your appointment (dd/mm/yyyy/hh:mi)
Name of person taking your telephone booking
If shampooed, who shampooed you
Name of Stylist / Beauty Therapist
Were you informed of our monthly offers over the phone?
Yes
No
Was your appointment repeated and confirmed?
Yes
No
Please provide us with any further comments or suggestions about your appointment
FIRST IMPRESSIONS
Which sentence best describes your entrance into the salon?
Please Choose One...
I was acknowledged straight away with a smile and a ’Hello’
I was not noticed immediately but the receptionist apologised for my wait
I felt quite uncomfortable that I wasn’t acknowledged for quite some time
Were you shown and seated to the sofas?
Yes
No
Was there a seat available for you? If not where did you wait?
Were you offered a cup of tea or coffee at this initial stage?
Yes
No
If Yes: Was it prompt?
Yes
No
Were you given a biscuit or chocolate?
Yes
No
Was there a tray flyer?
Yes
No
Was everything on the tray clean?
Yes
No
If new to Eden, were you asked to provide your details?
Yes
No
Taking dust and hair into consideration, out of 10, how would you rate the cleanliness of the salon?
Please Choose One...
10
9
8
7
6
5
4
3
2
1
Were there magazines available?
Yes
No
If so: Was there a satisfactory choice? Were they up-to-date?
Yes
No
How long did you have to wait for your stylist/ beautician?
Please Choose One...
I didn’t have to wait at all
Less than 5 minutes
Between 5 and 10 minutes
Over 10 minutes
I was apologised to for having to wait
Please give any comments or suggestions on your first impressions of the salon
THE CONSULTATION
Did the Stylist / Beautician introduce themselves by name?
Yes
No
Did they appear to know your name?
Yes
No
If this was your first visit, did they shake your hand?
Yes
No
Where was the consultation conducted?
Please rate the stylist / beautician on how well you thought they listened to your requirements
Please Choose One...
10
9
8
7
6
5
4
3
2
1
How would you describe the advice and style suggestions they gave?
Please Choose One...
They didn’t give me any advice
Inspiring and Exciting
Appropriate and consistent with my requirements
Inappropriate and totally different from what I had said
Have you had a Colour Patch Test at Eden
Yes
No
Did they enquire about:
Your hair colour/skin history?
Yes
No
The condition of your hair and scalp / skin?
Yes
No
Your daily home hair care / skin care routine?
Yes
No
Please detail any comments or suggestions for this initial consultation process
THE SHAMPOO AND CONDITIONING EXPERIENCE
(If Applicable)
Were you introduced to the shampooer by name?
Yes
No
Were you offered a neck rest
Yes
No
How would you describe the temperature of the water?
Please Choose One...
Too Hot
Too Cold
Fine
Inconsistent
Were you asked if the temperature was ok?
Yes
No
Did the shampooer explain what they were doing/what products they were applying?
Yes
No
How would you describe the pressure on application of the shampoo?
Please Choose One...
It was too hard and I was uncomfortable
It didn't feel as if my whole head was washed
It was refreshing and felt like my hair was getting a good clean
Other
If other, please specify
Were you asked if the pressure was ok?
Yes
No
Were you offered Conditioning Treatment
Yes
No
How would you best describe the conditioning process?
Please Choose One...
Completely relaxing, the head massage was wonderful
Sufficiently calming but could have lasted longer
Too much pressure, too hard and uncomfortable
I wasn’t given a head massage
Did you feel as if the products were sufficiently washed out?
Yes
No
How would best describe any conversation made by the shampooer?
Please Choose One...
Appropriate, chatty and friendly
Inappropriate, not engaging
They didn't make any conversation
Did the shampooer ensure that you dried where necessary?
Yes
No
Did the towel feel securely placed on your head?
Yes
No
When seated, were you offered more magazines?
Yes
No
If you agreed were they brought to you promptly?
Yes
No
Were you asked if you were comfortable?
Yes
No
How long did you have to wait for your stylist to return?
Please Choose One...
I didn’t have to wait at all
Less than 5 minutes
Between 5 and 10 minutes
I was apologised to for having to wait
Again, please now make further comments and suggestions about this service
THE HAIR / BEAUTY SERVICE
Did the stylist/beautician explain what products they were using on your hair?
Yes
No
How would best describe any conversation made by the Stylist / Beautician?
Please Choose One...
Appropriate, chatty and friendly
Inappropriate, not engaging
They didn’t make any conversation
If applicable: Were you shown the back of your hair in another mirror?
Yes
No
If applicable: Was any bits of hair brushed from you clothes?
Yes
No
Were you asked if you were happy with your hair / beauty service?
Yes
No
Were you shown to Reception by your stylist/ beautician?
Yes
No
We would really value any further comments or suggestions you could make on this service
BEING SEEN OUT
Was your bill already prepared when you got to the reception desk?
Yes
No
Did the Receptionist remember your name?
Yes
No
During the payment process, was the Receptionist:
Please Choose One...
Polite and Patient
Rushed and unfriendly
Other
If other, please specify
Were you asked if you wanted to rebook your appointment?
Yes
No
FINALLY
Would you come to Eden again? Please explain your answer below:
Would you recommend a friend to Eden? What would encourage or discourage your recommendation?
Any further comments?
