Feedback Form

We would love to get your feedback as soon after your appointment as possible. Just fill in as many sections of the form as you can within 7 days of your appointment and we'll send you a voucher for a Complimentary Conditioning Treatment worth £6 to use on your next visit. Please understand that we may ANONYMOUSLY share your comments with the team, on our social media site and on our website.

FEEDBACK FORM
Share |
Firstname: *
Surname: *
Address Line 1: *
Address Line 2:
Post Code: *
Contact Telephone Number 1: *
Contact Telephone Number 2:
Email Address: *
Birthday (dd/mm/yyyy): / /

BOOKING YOUR APPOINTMENT (by telephone)
How many times did the phone ring before being answered?
If it rang more than 4 times did the receptionist apologise? Yes No
Did they say:
How best describes the way in which your appointment was organised:
Was this your first visit to Eden Yes No
Date and time of your appointment: / /
Name of person taking your telephone booking:
If shampooed, who shampooed you:
Name of Stylist / Beauty Therapist:
Were you informed of our monthly offers? Yes No
Was your appointment repeated and confirmed? Yes No
In the space below please provide us with any further comments or suggestions about your appointment booking experience:


FIRST IMPRESSIONS
Was there available parking outside the salon? Yes No
Which sentence best describes your entrance into the salon?
Were you shown and seated to the sofas? Yes No
Was there a seat available for you? If not where did you wait?
Were you offered a cup of tea or coffee at this initial stage? Yes No
If Yes: Was it prompt? Yes No
Were you given a biscuit or chocolate? Yes No
Was there a tray flyer? Yes No
Was everything on the tray clean? Yes No
Were you asked to complete a Record Card? Yes No
Taking dust and hair into consideration, out of 10, how would you rate the cleanliness of the salon? (10 being the highest standard)
Were there magazines available? Yes No
If so: Was there a satisfactory choice? Were they up-to-date? Yes No
How long did you have to wait for your stylist/ beautician?
Please give any comments or suggestions on your first impressions of the salon:


THE CONSULTATION
Did the Stylist / Beautician introduce themselves by name? Yes No
Did they appear to know your name? Yes No
If this was your first visit, did they shake your hand? Yes No
Where was the consultation conducted?
Please rate the stylist / beautician on how well you thought they listened to your requirements
How would you describe the advice and style suggestions they gave?
Did they enquire about:
Your hair colour/skin history? Yes No
The condition of your hair and scalp / skin? Yes No
Your daily home hair care / skin care routine? Yes No
Please detail any comments or suggestions for this initial consultation process:


THE SHAMPOO AND CONDITIONING EXPERIENCE (If Applicable)
Were you introduced to the shampooer by name? Yes No
How would you describe the temperature of the water?
Were you asked if the temperature was ok? Yes No
Did the shampooer explain what they were doing/what products they were applying? Yes No
How would you describe the pressure on application of the shampoo?
If other, please specify
Were you asked if the pressure was ok? Yes No
How would you best describe the conditioning process?
Did you feel as if the products were sufficiently washed out? Yes No
How would best describe any conversation made by the shampooer?
Did the shampooer ensure that you dried where necessary?
Yes No
Did the towel feel securely placed on your head?
Yes No
When seated were you offered:
Another drink?
More magazines?
If you agreed were they brought to you promptly?
Yes No
How long did you have to wait for your stylist to return?
Again, please now make further comments and suggestions about the quality and practice of shampooing at Eden.


THE HAIR / BEAUTY SERVICE
Did the stylist/beautician explain what products they were using on your hair?
Yes No
How would best describe any conversation made by the Stylist / Beautician?
If applicable: Were you shown the back of your hair in another mirror?
Yes No
If applicable: Was any bits of hair brushed from you clothes?
Yes No
Were you asked if you were happy with your hair / beauty service?
Yes No
Were you shown to Reception by your stylist/ beautician?
Yes No
We would really value and further comments or suggestions you could make on the style of your hair / quality of your beauty service.


BEING SEEN OUT
Was your bill already prepared when you got to the reception desk?
Yes No
Did the Receptionist remember your name?
Yes No
During the payment process, was the Receptionist:
If other, please specify
Were you asked if you wanted to rebook your appointment?
Yes No

FINALLY
Would you come to Eden again? Please explain your answer below:
Would you recommend a friend to Eden? Please explain what key factors would encourage or discourage your recommendation?
Any further comments?
© Copyright 2010 Eden Hair Web Design Southampton - Toolkit Websites.